Independent and boutique hotels don't have to undersell their rates to compete in a crowded market dominated by online travel agents. As part of our reservation and marketing service we can provide your management and staff with access to our modern property management system and host a fully functional web site with direct booking capabilities.
Apartment Hotel Operators are missing out on bookings and income if they don't have a functional branded web site with full booking functionality. We can also distribute your products, rates and availability to the many third party distribution channels, thereby broadening your market and increasing your income.
We can provide Independent and Boutique Hotels with the same marketing and distribution capabilities as the big chains, marketing groups and franchises without the unnecessary controls and limitations. Our modern systems and proven processes ensure the same marketing reach whilst maintaining your independent branding and identity, generating more bookings at better rates.
Serviced Apartment Operators don't have to be part of a big chain or franchise system to thrive, but you do need a good functional website with online bookings and the ability to list your availability and rates on the many third party booking sites. Our team will help you develop the marketing strategy and distribution channels required for your success.
We provide a range of accommodation management services depending on the type and location of property or business.
Our extensive industry experience ensures that we obtain bookings for your property at the best possible rates. We actively manage and fine tune rates based on the property features and quality, customer feedback, time of year and season, demand and special events.
Our advanced technology systems and proven processes are in place to ensure timely communication and payment collection from guests; without you having to chase the money.
We aim for the majority of our booking to come directly through our own web sites, thereby reducing the commissions paid and the overall management expenses. We also list your property on the worlds biggest booking sites; including AirBnb, Booking.com, Expedia, Jetstar, NeedItNow, The Hotel Network and HRS (Lido).
We understand the importance of good online reviews. We actively manage the customer's expectations and accommodation experience to ensure regular positive reviews on review sites such as Google, Facebook and Trip Advisor, and online travel booking sites, such as Expedia and Booking.com.
We provide individual Operational Reporting to every property owner and business to assist in day to day operations. Operational reporting includes arrival, departures, guest requests and housekeeping requirements.
We provide extensive Financial Reporting to every property owner and business. Monthly Financial Reporting includes details of nights booked, rates, overall yield, expenses and servicing fees.
We have established Housekeeping and Cleaning Services within the Newcastle and Hunter Region. Our processes and systems can be extended to external service providers to service other regions.
We have established Linen and Laundry Services within the Newcastle and Hunter Region. Our processes and systems can be extended to external service providers to service other regions.
Our team has built a web development framework specifically designed for accommodation. This customisable framework can be fine tuned for specific needs.
Our team can advise, project manage, procure and implement your Furniture, Fixtures and Equipment program. Whether it be a new fitout or refresh, our experience and buying power ensures a project that will be delivered on time and on budget.