There are many skills required to run a successful Holiday Letting Agency. Choosing to outsource the reservation and marketing tasks can reduce the complexity and stress of running your business, allowing you to focus on property management and guest servicing. Our focus and experience ensures your properties will get maximum exposure through direct and indirect channels, generating more bookings at better rates.
We provide a range of accommodation management services depending on the type and location of property or business.
Our extensive industry experience ensures that we obtain bookings for your property at the best possible rates. We actively manage and fine tune rates based on the property features and quality, customer feedback, time of year and season, demand and special events.
Our advanced technology systems and proven processes are in place to ensure timely communication and payment collection from guests; without you having to chase the money.
We aim for the majority of our booking to come directly through our own web sites, thereby reducing the commissions paid and the overall management expenses. We also list your property on the worlds biggest booking sites; including AirBnb, Booking.com, Expedia, Jetstar, NeedItNow, The Hotel Network and HRS (Lido).
We understand the importance of good online reviews. We actively manage the customer's expectations and accommodation experience to ensure regular positive reviews on review sites such as Google, Facebook and Trip Advisor, and online travel booking sites, such as Expedia and Booking.com.
We provide individual Operational Reporting to every property owner and business to assist in day to day operations. Operational reporting includes arrival, departures, guest requests and housekeeping requirements.
We provide extensive Financial Reporting to every property owner and business. Monthly Financial Reporting includes details of nights booked, rates, overall yield, expenses and servicing fees.
We have established Property Management services within the Newcastle and Hunter Region. Our processes and systems can be extended to external service providers to service other regions.
We have established Guest Services within the Newcastle and Hunter Region, providing check in and check out services and in house guest support. Our processes and systems can be extended to external service providers to service other regions.
We have established Housekeeping and Cleaning Services within the Newcastle and Hunter Region. Our processes and systems can be extended to external service providers to service other regions.
We have established Linen and Laundry Services within the Newcastle and Hunter Region. Our processes and systems can be extended to external service providers to service other regions.
Our team has built a web development framework specifically designed for accommodation. This customisable framework can be fine tuned for specific needs.
Our team can advise, project manage, procure and implement your Furniture, Fixtures and Equipment program. Whether it be a new fitout or refresh, our experience and buying power ensures a project that will be delivered on time and on budget.